susan kare gift certificate

INFO & PRICING

SHIPPING DETAILS
HOLIDAY DELIVERY: Book, Print + Book set, and 16 X 20 ICONS A-Z print: Order by midnight, December 14. For all other prints, please order by midnight, November 30. Gift certificates are available if time is of the essence.

IN STOCK ITEMS: BOOKS, 16 X 20 ICONS A-Z PRINT and SMILING COMPUTER PRINT + BOOK SET
Items ship within 3-4 business days from the order date. However, books purchased with an 8.5 x 11″ size print will be combined and shipped when the print is ready. Shipping method is USPS Priority Mail. Domestic 2-3 day. International 5-8 day, not including any delay in clearing the destination country Customs Service.

PRINTS: Each are printed to order. Susan Kare inspects before signing for quality assurance. Prints typically ship within a 3-4 week timeframe from the order date. 8.5″” x 11″ prints ship USPS Priority Mail: Domestic 2-3 day, International 5-8 day, not including any delays clearing the destination country’s Customs Service. All other print sizes ship UPS Ground Domestic 5-day, International USPS Priority Mail 5-8 day, not including any delays clearing the destination country’s Customs Service.

ORDER PROCESSING
To provide the highest quality prints and books, all are inspected and hand signed by Susan Kare. Our limited edition prints are printed to order. However, if we are experiencing unusually high demand, we may build a small amount of inventory to avoid potential shipping delays for our customers.

ORDER and SHIPPING CONFIRMATIONS

Your order confirmation is the email PayPal sends at the time you placed your order. When your order ships, you will receive another email from PayPal with a tracking number. (Tracking number provided for prints only).

PRICES AND AVAILABILITY
Current prices and paper sizes are:
8.5” x 11” edition of 200: $99
17” x 22”  edition of 200: $149
24” x 30” edition of 100: $349
30” x 40” edition of 100: $499
7″ x 7″ Susan Kare ICONS book: $39.95

All prices are subject to change without notice.

All of our giclee prints are created using Epson Ultrachrome Inks on fine art Hahnemüle Photo Rag paper. This is a bright white 100% cotton paper ideal for reproducing high contrast images. 310 gsm (grams per square meter). This is smooth paper (not toothy). Our prints are archival to 90 years.

CUSTOM SIZED PRINTS
We are happy to quote requests for custom sizes larger than the 30 x 40 edition size, or custom editions (e.g. for corporate gifts). Please email your request including print name, desired paper size (image size will be smaller to allow appropriate margins) to info@kareprints.com. Please include “Custom Size Request” in the subject line.

DO THE COLORS OF THE ACTUAL PRINTS
 LOOK LIKE THE IMAGES I SEE ON MY COMPUTER?
We have tried to represent the prints accurately online. However, since the colors you see depend on your device settings, we cannot guarantee an identical match between screen images and prints on paper.

PAYMENT OPTIONS
We accept Visa, MasterCard, American Express, and PayPal as forms of credit card payment. After placing your order, you will receive a confirmation notice from PayPal, which also serves as your order confirmation from Susan Kare Design / Kare Prints. Due to the PayPal payment system we use, your credit card or PayPal account will be charged at the time of purchase.

SALES TAX
All orders shipped to addresses in California will be taxed at a rate of 8.5%. Customers in other states are responsible for complying with their local state tax laws.

DUTY AND IMPORT FEES
Customers are responsible for all international customs and duty fees as we are unable to calculate how much these fees are, if applicable. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. Please note that your customs agency may notify you that they are holding your package if duty is due. You should inquire with your local customs agency for more information and assistance in this area. Returns will not be accepted due to customs fees. We are not able to mark items as “gift”.

SHIPPING AND HANDLING FEES
Current packaging methods and shipping and handling fees for DOMESTIC U.S. orders are as follows (NOTE: If multiple products are purchased, a flat shipping fee of $7.99 will apply):
8.5” x 11”: $7.99 (shipped flat)
17” x 22” : $7.99 (rolled in tube)
24” x 30” : $7.99 (rolled in tube)
30” x 40” : $7.99 (rolled in tube)
7″ x 7″ Susan Kare ICONS book: $7.99 (shipped flat)

Current packaging methods for INTERNATIONAL orders are:
8.5” x 11”: (shipped flat)
17” x 22” : (rolled in tube)
24” x 30” : (rolled in tube)
30” x 40” : (rolled in tube)
7″ x 7″ Susan Kare ICONS book: (shipped flat)

Current shipping and handling fees for INTERNATIONAL orders are:
Purchase value up to $99.00: $19 shipping and handling fee
Purchase value of $99.01 or more: $24 shipping and handling fee

All fees listed are in U.S. Dollars and are subject to change without notice.

INCORRECT SHIPPING ADDRESS
When placing your order, please take a few moments to verify that the shipping address you have provided is correct because if your order is returned to us and needs to be reshipped due to an incorrect address, an additional flat shipping and handling rate of $20 will apply for US orders, and $35 for international orders. If you realize you entered an incorrect address, please alert us at support@kareprints.com within 24 hours of placing your order so that we can update your order with the correct address.

INTERNATIONAL SHIPPING NOTES
For international orders, we may need to verify additional details regarding billing and shipping information, and may need to place conditions on the method of payment used. We may not be able to fulfill an order if we cannot verify information to our satisfaction. If we require additional information, we will be in contact with you at the email address you provide.

Customers are responsible for all international customs and duty fees as we are unable to calculate how much these fees are, if applicable. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. Please note that your customs agency or local post office may notify you that they are holding your package if duty is due. You should inquire with your local customs agency for more information and assistance in this area. Returns will not be accepted due to customs fees. We are not able to mark items as “gift”.

ORDERS RETURNED TO US BY SHIPPER
If your order is returned to us and needs to be reshipped due to failed attempts by your postal carrier or customs office to contact you or you disregarding postal or customs notices to pick up your package, an additional flat shipping and handling rate of $20 will apply for US orders, and $35 for international orders.

CANCELLATION POLICY
If you would like to cancel your order, please email us within 48 hours of placing your order. All cancellation inquiries should be sent to support@kareprints.com with the subject line “Cancellation”, and please include your order number.

RETURN POLICY – DOMESTIC U.S. ORDERS
We don’t accept returns or exchanges on Susan Kare ICON Books, Book + Print Set, ICONS A-Z Print, or the 8.5” x 11” and 17” x 22” size prints. However, if you have purchased a larger print and have a specific concern with the art, please contact us within 72 hours of receipt. We will do whatever possible to resolve the situation, at our discretion. All return inquiries should be sent to support@kareprints.com with the subject line “Return Inquiry”, and please include your order number.

RETURN POLICY – INTERNATIONAL ORDERS
Due to customs fees and potential return shipping damage, we cannot accept returns or exchanges on any books or prints if they are shipped internationally.

LOST IN THE MAIL
If you think your order is lost in the mail, please review our estimated delivery times and check delivery status using the tracking information that was emailed to you. If you believe there is an issue, please contact support@kareprints.com and include your order number and “Lost in Mail” in the subject line. If we determine that your order is lost and that it has not been delivered to the address you provided, we will replace your order.

When placing an order, please review your shipping address to be sure it’s correct. We cannot assume responsibility for shipping charges, additional shipping charges or replacing items that are incorrectly delivered because of an incorrect address entered at the time the order was placed. If an incorrect shipping address is entered into our system and the order is returned to us, we will contact you as soon as possible. If the order needs to be reshipped due to an incorrect address, failed attempts by your postal carrier or customs office to contact you or you disregarding postal or customs notices to pick up your package, an additional flat shipping and handling rate of $20 will apply for U.S. orders, and $35 for international orders. If the shipping error cannot be resolved or we don’t hear back from you within 5 business days, we will cancel the order and refund the initial purchase amount minus all shipping and handling charges and a cancellation fee of 25%.

DAMAGED PRINT
We take great care in the packaging and shipping of your prints and books. If your product arrives damaged, please email us within 72 hours of delivery with a photo of the damaged area so that we can review and resolve the matter to your satisfaction.  Email: support@kareprints.com and note in the subject line: “Damaged Print (or Book)”