susan kare gift certificate

FAQ

WHAT DOES “LIMITED EDITION” MEAN?
A limited edition is a limited run of artwork, which is numbered and signed by the artist. The limited number of prints in an edition may yield a collectible piece of art. Susan Kare signs and numbers all limited edition prints in the lower right corner directly under the image. We currently offer up to four print sizes for each image as limited editions. Once an edition sells out it will no longer be available. However, Kare Prints may feature a particular icon in more than one print (e.g. a design with a smiling and unhappy computer together), or an icon in various colors or on a variety of background colors.

WHAT PRINTING METHOD IS USED FOR THE PRINTS?
All of our giclee prints are created using archival pigment inks on fine art Hahnemüle Photo Rag paper. This is a bright white 100% cotton paper ideal for reproducing high contrast images. This is not a toothy paper.

WHAT EXACTLY IS GICLEE?
Giclée is French for “fine spray”. It is a method of reproducing art through a printing process very similar to modern ink-jet printers. We use Epson Ultrachrome Inks, and our prints are archival to 90 years.

DO THE COLORS OF THE ACTUAL PRINTS
LOOK LIKE THE IMAGES I SEE ON MY COMPUTER?
We have tried to represent the prints accurately online. However, since the colors you see depend on your device settings, we cannot guarantee an identical match between screen images and prints on paper.

CAN I GET A CUSTOM SIZED PRINT MADE?
It is our pleasure to quote requests for custom sizes larger than our 30 x 40 size prints. Please email your request including print name, desired paper size (image size will be smaller to allow appropriate margins) to info@kareprints.com. Please include “Custom Size Request” in the subject line.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All of our limited editions are “printed to order”, inspected for quality, and hand signed by Susan Kare. Please see shipping details in our INFO & PRICING section.

DO YOU OFFER GIFT PACKAGING (BOX/WRAPPING)?
Our apologies, but we do not offer this service at this time.

HOW WILL I KNOW THAT YOU RECEIVED MY ORDER?
PayPal will automatically send you an email confirmation after you’ve placed your order, which also serves as your order confirmation from Susan Kare Design / Kare Prints. If you did not receive a confirmation email from PayPal, please contact us as support@kareprints.com.

HOW WILL I KNOW WHEN MY ORDER SHIPS?
You will receive an email with a TRACKING NUMBER when your order is ready to be shipped (prints only). Please see shipping details in our INFO & PRICING section.

WHAT IF MY PRINT GETS LOST IN THE MAIL OR ARRIVES DAMAGED?
Please review our Return Policy in our INFO & PRICING section.

HOW DO YOU SHIP THE PRINTS?
The 8.5″ x 11″ prints are carefully packaged with chipboard and shipped in a flat cardboard mailer. The 3 other sizes are carefully rolled in a 3″ diameter tube. For shipping prices and lead times, please see shipping details in our INFO & PRICING section.

CAN I MAKE A COPY OF THE PRINT ONCE I OWN IT?
You may not use or copy any images for any reason without prior permission, even if the use is noncommercial, not for profit, education, or for your own private use. If you would like permission to use an image, please contact info@kareprints.com.